Clients could make changes, book dinners or massages through WhatsApp. Taxis Almería case: the Radio Taxi de Almería company used WhatsApp to receive reservations from its customers and thus be able to benefit from the geolocation of the app . In this way, customers did not have to wait and it was much easier for taxi drivers to find their location. WhatsApp Business is one of the most important applications today for any company. It will not only allow you to offer marketing campaigns , but also considerably improve customer service. Send comment Your email address will not be published.
Mandatory fields are marked with * it in your call center May 18, 2022 | Call centers | 0 Comments Any modern call center worth its salt should have an IVR Taiwan phone number list system up and running. For many experts, it is a system that must be installed when thinking about customer service and telephone calls. The IVR is not the future, it is rather the present. Having it will offer the call center a series of truly interesting and useful advantages and results in call management . What is IVR in a call center or call center An IVR or Interactive Voice Response system allows users to interact with the telephone system without the need for an agent.
It is the popularly called "switchboard" or "robot" that speaks, listens and responds to the user to direct him. The older IVR systems allow the user to be guided through different departments until they find the right agent for their query. The most current ones are capable of answering questions and solving problems without the user having to go through an agent. The advantages of an IVR system Despite the fact that this system, depending on the degree of implementation, has a cost, its main objective is quite clear: to save time and money . Results with a well-implemented IVR system can improve in a matter of days.